In the most recent memory, no event has ever tested the healthcare industry like the 2020 pandemic, and like any other test, it has left ‘n’ number of questions in its wake – it has changed the stakeholders’ perspectives on some key aspects and functions, specifically within the digital transformation framework. As per the Accenture survey, 93 percent of healthcare providers reported that they are innovating with a sense of urgency in the change demanded.
As per customer experience came to the forefront, in services across business and industry, it made a delayed-yet-determined entry into the healthcare sector. The commercialization of healthcare has also played into this development. These days patient experience is the keystone of the sector, as it gears up for increased digitalisation across its value chain. In terms of a better approach, the healthcare industry is witnessing large investments in remote clinical capabilities which includes telemedicine, virtual consultations, Ehr softwares, online lab testing etc.
With the rise in technology, Patients now are increasingly making use of the Internet to research their own conditions and seek out community , specifically in the case of chronic illnesses and cancers, and return to their consultants with ideas and questions.
As a way to harness the motivation behind this self-guided research, digital health applications can be used to assist patients in improving their self-management and clearing their doubts, empowering them and giving health care providers a better-equipped ally in shared decision-making. In the best scenario digitalization can contribute to an overall cultural shift from traditional to collaborative care, making shared decision-making the new normal.
Research suggests that digital health solutions in conditions such as chronic heart disease can support patients in health-promoting behaviors, improve their medication compliance, empower them and enhance their communication with healthcare professionals. This might reduce the number of hospital stays.
The continual advance toward this accessible, functional smart data healthcare environment is propelled by centralized, intraoperative system- and vendor-neutral solutions. In implementation of such solutions, healthcare providers can minimize the isolating effects of data depot and achieve the goal of comprehensive decision-making to benefit patients and improve the efficiency of healthcare services.
The healthcare sector is found to be surprisingly slow to join the global digital revolution.
The Healthcare industry has ranked among the lowest third of industries in measured digital maturity in a 2015 survey.
Taking all these into account, the healthcare industry is on a mission to create an ecosystem of patients, doctors, hospitals, health devices, insurance, and patient care service providers. Through the online platforms, patients can now access apps-based on their smartphones; and utilizing the rise of immersive technologies that are adding value to virtual consultations.
The App based updates and communications that are allowing in-patients, their families to stay abreast on updates, have one on one communication with doctors, nursing staff, and hospital administration seamlessly. With the digital healthcare services patients can keep detailed and automatically updated medical records for themselves, making their medical history easily accessible. Patients and their caretakers can now set reminders and automate notifications; which includes for surgery dates, recommended routines, manage pregnancies and childbirth; as well as vaccination schedules. Patients can access a centralized data depository to register emergency contacts and potential donors for themselves, in case of emergencies.